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For policyholders

First Call 24/7 Injury Triage and Telehealth

Through MEMIC's partnership with CorVel, injured workers can connect with a registered nurse within minutes of a workplace injury.

  • Employee injured now?

    Call 1-855-778-6111 to connect with a registered nurse right away. Pre-enrollment is not required for policyholders to access 24/7 injury triage services.

    Have the injured employee with you and your MEMIC policy number available when you call.

    Call 855-778-6111

  • Prepare before an injury happens

    Enroll in First Call 24/7 Injury Triage and get the Employer Resource Kit. The kit includes ready-to-use materials to help supervisors, managers, and employees understand when and how to use the service when it's needed.

    Enroll and get the resource kit

How First Call 24/7 Injury Triage works

  1. 1

    Call the Injury Triage Access Line at 855-778-6111

    The manager or supervisor calls with the injured employee present.

    Call 1-855-778-6111
  2. 2

    Speak with a registered nurse

    The nurse asks questions and evaluates the employee’s symptoms.

  3. 3

    Receive a care recommendation

    The nurse provides guidance on the appropriate next step, which may include self-care, telehealth, or in-person treatment. Injured workers may be able to see a medical provider through telehealth right away. Early access to care can help support recovery and prevent minor injuries from becoming more serious. Those who prefer not to use telehealth will be referred to an in-person provider.

    Find a preferred medical provider
  4. 4

    MEMIC receives a medical summary

    CorVel sends the nurse's summary report to MEMIC and the employer.

  5. 5

    Report the injury to MEMIC

    All work-related injuries must be reported to MEMIC. We recommend using the secure First Report of Injury (FROI) Portal to report an injury online. Registration is required to use the Portal. Register in advance so you have access when you need it.

    Explore the FROI Portal

24/7 injury triage

See 24/7 injury triage and telehealth in action

Through MEMIC's partnership with CorVel, injured workers can connect with a registered nurse within minutes of a workplace injury. Watch the video to see how First Call 24/7 Injury Triage and telehealth help employees get timely care while supporting a smoother claims process.

Be ready before an injury happens

Enroll your organization in First Call 24/7 Injury Triage so managers and supervisors are ready to respond when an injury occurs.

Once you enroll, you'll receive our First Call 24/7 Injury Triage Kit which includes resources you can share with managers, supervisors, and employees.

Enroll and get the resource kit