Claims and workplace injury management

Report a workplace injury as soon as possible after you receive notice or become aware of an employee's injury. MEMIC recommends reporting all claims within 24 hours of notice or knowledge of the injury to help ensure employees receive timely support and the claims process can begin promptly.

Before reporting an injury, gather as much information as possible about the incident and the employee involved. This typically includes:

• Your MEMIC policy number
• The injured employee's name
• Employee demographic information, including Social Security number, date of birth, and address
• Date of injury
• Date you were notified of the injury

Managing a workplace injury involves more than filing paperwork. MEMIC provides access to claims professionals, nurse case managers, medical resources, and workers' compensation expertise to help employers navigate injury management, recovery, and return-to-work efforts.

MEMIC's preferred provider resources can help employers identify healthcare providers experienced in treating workplace injuries and supporting employee recovery.

First Call 24/7 Injury Triage connects injured workers with a registered nurse shortly after an injury occurs. The program helps employees access appropriate care quickly and provides guidance to supervisors responding to workplace injuries.

MEMIC policyholders can enroll in First Call 24/7 Injury Triage before an injury occurs, helping ensure employees receive timely care, supervisors have immediate support, and organizations are prepared to respond when workplace injuries happen.

A return-to-work plan helps employees safely transition back to productive work following a workplace injury. These plans can support recovery, maintain employee engagement, and improve outcomes for both employees and employers.

MEMIC provides return-to-work resources for employers, including guidance, planning tools, and support from our claims and safety professionals to help employees recover and return to productive work.

For the fastest assistance, contact the assigned claim specialist or claims team directly. If you're not sure who to contact, you can submit an inquiry and MEMIC will help route it to the appropriate team.

Workers' compensation fraud is a serious offense that can be committed by employers, employees, attorneys, insurance professionals, healthcare providers, or other participants in the workers' compensation system.

Reporting suspected fraud helps protect the integrity of the workers' compensation system.

If you suspect workers' compensation fraud, contact your claim adjuster or submit an anonymous tip.

• You can call 1-800-ABUSE WC (228-7392)
• Submit a fraud report through MEMIC's online reporting

Preparation can help employees get timely care, support a smoother claims process, and improve return-to-work outcomes. Consider establishing injury reporting procedures, identifying medical resources, learning about injury triage services, and developing return-to-work plans before an injury occurs.

The Employer resources sections on this page provide tools and guidance to help you prepare.