Frequently Asked Questions

To make getting started with your E-Documents a little easier, we've put together this list of answers to the most common questions people have about receiving notices and correspondence electronically.

Q. What are E-Documents?
A. E-Documents are electronic, interactive versions of the notices and correspondence you receive today in the mail.
Q. How much does it cost?
A. E-Documents are provided to you as an enhanced service at no additional cost.
Q. How will I benefit from receiving E-Documents?
A. You can view your E-Documents from any location where you can access your e-mail. E-Documents enable you to view your correspondence history by clicking a button. E-Documents are easier to work with than paper documents. They're easier to open, to review and to save for your records. Fast, easy, flexible - that's E-Document.
Q. I like keeping a paper record of my correspondence. Can I still do this?
A. Yes. With E-Documents you can organize your records however you like – as electronic files, as paper copies, or both. When you print a copy of your E-Document it looks just like the paper document you receive in the mail today. You decide how much paper you want to keep…you’re in control.
Q. Will I need special software to view my E-Documents?
A. No. E-Documents are viewable using Adobe® Reader®, which may already be installed on your PC. It is available for free at the Adobe web site and will self-install after you download it. Follow this link to download your free copy of the latest version of Adobe® Reader®.
www.adobe.com/products/acrobat/readstep2.html
Q. Will I continue to receive paper copies of my correspondence in the mail?
A. No. When you sign up for E-Documents, we send them directly to your e-mail inbox.
Q. Why can't I open my document?
A. You may not have the most recent Adobe® Reader®. Please visit www.adobe.com/products/acrobat/readstep2.html to download the most recent version of Adobe® Reader®.
Q. Why am I getting errors when I try to open my document?
A. You may not have the most recent Adobe® Reader®. Please visit www.adobe.com/products/acrobat/readstep2.html to download the most recent version of Adobe® Reader®.